Complaint Command Center
Total Complaints
2.0K
Open
768
Escalated
406
Resolved
826
+12%vs last week
SLA Dashboard
Within SLA: 72%At Risk: 18%Breached: 10%
Complaints by Type
Recent Complaints & Escalations
| Code | Type | Ward | Priority | Status | SLA |
|---|---|---|---|---|---|
| CMP-00001 | Drain Blockage | Ward 143 | medium | in_progress | 2 Jul 2026 |
| CMP-00002 | Drain Blockage | Ward 3 | medium | escalated | 3 Jun 2026 |
| CMP-00003 | Dead Animal | Ward 2 | critical | in_progress | 18 Jun 2026 |
| CMP-00004 | Dead Animal | Ward 2 | medium | resolved | 30 Jun 2026 |
| CMP-00005 | Dead Animal | Ward 1 | high | resolved | 26 Jun 2026 |
| CMP-00006 | Mixed Waste Dumping | Ward 4 | medium | open | 9 May 2026 |
| CMP-00007 | Overflowing Bin | Ward 143 | low | closed | 13 May 2026 |
| CMP-00008 | Odor Complaint | Ward 1 | medium | escalated | 20 Jun 2026 |
| CMP-00009 | Mixed Waste Dumping | Ward 5 | low | in_progress | 2 Jul 2026 |
| CMP-00010 | Drain Blockage | Ward 3 | high | escalated | 21 May 2026 |
| CMP-00011 | Drain Blockage | Ward 4 | medium | escalated | 30 Jun 2026 |
| CMP-00012 | Illegal Dumping | Ward 1 | medium | escalated | 13 May 2026 |
| CMP-00013 | Illegal Dumping | Ward 1 | medium | open | 8 Jun 2026 |
| CMP-00014 | Odor Complaint | Ward 4 | critical | closed | 26 Jun 2026 |
| CMP-00015 | Mixed Waste Dumping | Ward 5 | medium | closed | 19 May 2026 |